Refund policy

 

 

At Pandorna, we value your satisfaction and want to ensure you have a hassle-free shopping experience. If, for any reason, you are not completely satisfied with your purchase, we're here to help. Please take a moment to read our return policy outlined below:

1. Returns and Exchanges

1.1 Eligibility: You may return or exchange items within 7 days from the date of delivery, provided they meet the following criteria:

• The item must be in its original condition, unworn, unwashed, and with all original tags attached.
• Items must be in their original packaging.
• Customized or personalized items are not eligible for return or exchange unless they are defective or damaged upon receipt.

1.2 Damaged or Defective Items: If you receive an item that is damaged or defective, please contact our customer support team within 7 days of receiving the product to arrange for a replacement or refund.

1.3 Non-Returnable Items: Certain items, such as intimate apparel, undergarments, and perishable goods, are non-returnable for hygiene and safety reasons. Please review product descriptions carefully before purchasing.

2. Return Process

2.1 Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps: a. Log in to your Pandorna account. b. Go to your order history and select the order containing the item(s) you wish to return or exchange. c. Follow the prompts to submit your return or exchange request, providing details on the reason for return.

2.2 Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to proceed with your return.

2.3 Return Shipping: Pandorna is pleased to offer free return shipping for eligible returns and exchanges. We want your shopping experience to be as convenient as possible, and we will cover the cost of return shipping.

3. Refunds

3.1 Refund Processing: Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s). We will notify you via email once the refund is processed.

3.2 Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

4. Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at info@futurefabglobal.com.

5. Policy Changes

Pandorna reserves the right to amend this return policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

By shopping at Pandorna, you agree to abide by the terms and conditions of this return policy.

Thank you for choosing Pandorna. We appreciate your business and look forward to serving you again in the future.